At Zekofa, we aim to process and ship your order as quickly as possible while ensuring it arrives safely.
US Shipping
Free Standard Shipping
We offer FREE Standard Shipping on all orders within the United States.
Order Processing
· Orders are typically processed within 1–2 business days.
· Orders placed on weekends or US public holidays will be processed on the next business day.
Delivery Times
Estimated US delivery times are:
· Standard Shipping: 2–5 business days.
Please note that delivery times are estimates and may vary during busy periods, severe weather, carrier delays, or other circumstances outside our control.
International Shipping
We ship to selected international destinations.
Shipping costs and estimated delivery times will be displayed at checkout based on your delivery address.
Customs, Duties & Taxes
For international orders, any customs duties, import taxes, VAT, or other fees imposed by the destination country are the responsibility of the customer, where permitted by applicable law.
Zekofa is not responsible for delays caused by customs clearance procedures.
If an order is refused due to unpaid customs charges and is returned to us, any shipping costs or return charges incurred may be deducted from an applicable refund, where permitted by law.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available, allowing you to monitor your delivery.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist you before your order is shipped.
Zekofa cannot guarantee address changes after an order has been dispatched. Any additional charges resulting from incorrect or incomplete shipping information may be the customer's responsibility, where permitted by applicable law.
Lost or Delayed Packages
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.
If your package is confirmed lost or your order is not delivered, we will work with you to find an appropriate resolution in accordance with applicable US consumer protection laws.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or email our customer support team. We're always happy to help.